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Fast delivery in Europe
Fast delivery in Europe



Are all drinking bottles BPA free?
Yes, of course! All drinking bottles are made of 100% BPA free plastic.

Are the drinking bottles dishwasher safe?
We strongly advise against putting the drinking bottles in the dishwasher. We recommend that you clean the drinking bottles with lukewarm water and soap. Do not use bleach to clean the drinking bottle, in order to maintain the correct colors.

The product I want to order is sold out. What now?
To be informed as soon as possible about the new stock, we advise you to enter your e-mail address for the product under the button 'Sold out'. As soon as the product is available again, you will immediately receive an e-mail.

I have placed a pre-order order. When do I receive my order?
If you have placed a pre-order order, it is indicated with the product from when we expect to be able to ship. This means that we will deliver within 1 to 2 days from the indicated date. Should anything change, we will inform you immediately.


I have not received a confirmation email?
We're sorry you didn't receive a confirmation email! Please check the spam box to be sure. It can sometimes happen that some emails end up in the spam box. Didn't receive anything? Send us an e-mail.

I entered my address details incorrectly, what now?
Send us an e-mail as soon as possible with the correct address details and order number. This way we can adjust the address details as quickly as possible. Once your order has been processed, it is unfortunately no longer possible to change the data. In this case, the customer is responsible for covering the shipping costs to the correct address.

I want to cancel my order and have not yet received track & trace, is that possible?
If you have chosen an item that is not personalized, it is of course possible to cancel the order. Have you ordered a personalized item? Then it is only possible to cancel the order if it has not yet been processed by us.

Delivery time & shipping

What is the delivery time?
Check all the delivery times for each country here at the Shipping Policy

Do I have to pay shipping costs?
Check all the free shipping delivery prices for each country here at the Shipping Policy

Can I track the status of my order?
As soon as your package has been shipped, you will receive a shipping confirmation containing the track & trace link with which you can track your package.

My package has not been delivered, what should I do now?
It is possible that your package has been delayed by the carrier. We advise you to keep a close eye on the track & trace. As soon as a new delivery date is known, this will be made visible in the track & trace. If you feel that something is not right, please send us an e-mail.

My order is not complete, what now?
When you have received your order and it is not complete or you have received an incorrect item. Send us an e-mail, always state your order number and send a photo of the received items, so we can help you immediately.


Can I return my order?
It is not possible to return personalized items. If you are not satisfied or if the product is damaged upon receipt, please contact us so that we can look for a solution together. Have you ordered an item that is not personalized? Then you can return this item within 14 days of receipt, but the item must be unused and still in its original packaging.

I received my order damaged. What now?
Unfortunately, it can happen that your order is damaged during shipping. Of course we want to solve this for you. Send us an e-mail immediately, always state your order number and send a photo of the defect, so that we can help you immediately.

How do I get my refund?
Returns are processed within 7 working days of arrival. You will then receive the purchase amount after 1 to 3 working days in the same way as the payment. If it has been longer than 7 working days since the package has arrived with us, please contact us to be sure.

Payment & discount code

Which payment method can I use?
To pay you can use:
With iDeal you can pay online via the trusted online payment environment of your own bank.
Credit card
You can pay with MasterCard, VISA or American Express.
PayPal is a worldwide online payment system used by private individuals and webshops. Connect your bank account or credit card and pay with your account within seconds.
Belgian customers can easily pay via their own trusted and secure banking environment.
SOFORT banking Pay easily via bank transfer. Very popular with our German customers.

I forgot to use a discount code. What now?
Before placing your order you must enter the discount code in the checkout. Unfortunately, it is not possible to settle a discount code afterwards.